Refund policy

Return Window: 7 Days from Delivery

At RAYVENG, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or missing product, please contact us within 7 days of delivery with clear photos or videos as proof.

Eligible for Return/Refund

  • Damaged product received
  • Wrong product received
  • Manufacturing defect
  • Missing item in package

Not Eligible for Return/Refund

  • Change of mind after delivery
  • Product not liked by customer
  • Incorrect address provided by customer
  • Orders refused at delivery
  • Minor packaging damage during transit

Refund Process

  • Once approved, refunds are processed within 5-7 business days.
  • Prepaid orders are refunded that we provide free coupon on that product price. you have select any another product of same price,
  • COD orders are refunded to the customer's bank account.

Returns and refunds are subject to verification by our support team. Return policy best practices generally specify eligibility conditions, timelines, and refund methods clearly.